At PrintOnRent, we are committed to delivering a smooth and satisfying rental experience. If you are not completely satisfied, our refund and cancellation policy outlines your options and eligibility for returns or refunds.
Eligibility for Refunds
Refunds may be issued under the following conditions:
- Damaged or Faulty Equipment: If the printer arrives non-functional, damaged, or missing essential components.
- Service Errors: If there is a delivery delay or failure caused by us.
- Early Cancellation: Full or partial refunds may be issued if a rental is canceled before shipment (see cancellation policy below).
Refunds will not be provided for:
- Normal wear and tear due to regular use
- Damage resulting from misuse, negligence, or improper handling
- Late cancellations after the item has been shipped
Refund Process
To request a refund, please follow these steps:
- Report the Issue: Email us at support@printonrent.com within 48 hours of receiving your equipment.
- Return the Equipment: If necessary, we will provide return instructions. Ensure all original accessories and packaging are included.
- Inspection: Once the item is received, our team will inspect it to verify the issue.
- Refund Issuance: Approved refunds will be processed within 5–7 business days to your original payment method.
Return Shipping
Customers are responsible for return shipping unless:
- The product arrived faulty or damaged
- The return is due to an error on our part
Contact Us
If you have questions or need help with a return, feel free to reach out:
Email: support@printonrent.com
